ResQ - Business Durham
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Business Durham Case Studies

Supporting County Durham businesses.


Fast-growing customer contact firm ResQ will create 1,200 jobs in one of County Durham’s largest ever inward investments: Business Durham worked closely with the Hull-based firm throughout their search for a new location.

ResQ already employs 670 people at its Hull site, which is at full capacity. The family-owned business offers companies inbound and outbound customer services, helping firms connect with their customers through services including direct sales, customer retention and support lines. 

The company scoured the country for suitable premises to expand into and service its new and existing customer base, and settled on Spectrum Business Park in Seaham.

ResQ CEO, Nic Marshall, said: “Our growth is being driven by our customers who are growing with us and also the re-shoring of contracts which are currently being undertaken overseas with new customers in the digital, energy, retail and insurance sectors. Spectrum Business Park and County Durham as a whole offered us the quality of premises we needed for this key expansion of our business, with access to a large, high quality workforce which was critical in our decision-making process. Business Durham was invaluable in opening up the local networks and expertise which really accelerated our ability to locate here. We look forward to working with them for a long time to come.”  

ResQ’s contact centre at Spectrum will employ a total of 1,200 people over the next three years, including client relations posts, IT specialists, HR professionals, training specialists, and support staff. 

ResQ’s expansion into Spectrum Business Park is fantastic news for the regional economy – Business Durham is proud to have supported the company and will continue to help them as they expand.