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Inward Investment In County Durham

Opening up links to the thriving UK and European economy.
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Fast-growing customer contact firm ResQ will create 1,200 jobs in one of County Durham’s largest ever inward investments: Business Durham worked closely with the Hull-based firm throughout their search for a new location.

ResQ already employs 670 people at its Hull site, which is at full capacity. The family-owned business offers companies inbound and outbound customer services, helping firms connect with their customers through services including direct sales, customer retention and support lines. 

The company scoured the country for suitable premises to expand into and service its new and existing customer base, and settled on Spectrum Business Park in Seaham.

ResQ CEO, Nic Marshall, said: “Our growth is being driven by our customers who are growing with us and also the re-shoring of contracts which are currently being undertaken overseas with new customers in the digital, energy, retail and insurance sectors. Spectrum Business Park and County Durham as a whole offered us the quality of premises we needed for this key expansion of our business, with access to a large, high quality workforce which was critical in our decision-making process. Business Durham was invaluable in opening up the local networks and expertise which really accelerated our ability to locate here. We look forward to working with them for a long time to come.”  

ResQ’s contact centre at Spectrum will employ a total of 1,200 people over the next three years, including client relations posts, IT specialists, HR professionals, training specialists, and support staff. 

ResQ’s expansion into Spectrum Business Park is fantastic news for the regional economy – Business Durham is proud to have supported the company and will continue to help them as they expand. 

  • A single point of contact so that you have a person who understands your needs
  • Mapping of needs and appropriate Action Plan so that you can be sure that your needs are understood and supported: Legal and regulatory, Finance and Accounting, Funding, Marketing, Innovation and R&D, Export, Local supply chain, Workforce profile, Other specialist need
  • Research, intelligence and statistics so that you make the best case possible for project approval
  • Tour of the area so that you see and understand the economic and social infrastructure
  • Help to find residential accommodation for your key, relocating staff to reduce the uncertainty of them and their family.
  • Introductions to companies, networks and influencers so that you quickly become part of the local business environment.
  • Free virtual office address and use of meeting rooms for three months at one of our Durham County Council Business Centres during the set up and transition to permanent accommodation.

Contact Us Today

  • Peter Rippingale

    Peter Rippingale

    Business Development Director (Interim) and Inward Investment Manager
    Call 03000 265509

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Commercial Property In County Durham

See map below for Business Durham’s commercial properties.