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Inward Investment In County Durham

Opening up links to the thriving UK and European economy.
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New taskforce to promote region as customer contact centre hotbed

New taskforce to promote region as customer contact centre hotbed

Newcastle-based recruiter NRG has partnered with local authority investment team and LEPs as part of a new initiative to promote the north east’s growing reputation as a contact centre hotbed and encouraging more talent into the booming industry.

The North East Customer Contact Partnership is a public and private sector programme that will look to change perceptions about working in the industry amid huge job growth fuelled by reshoring efforts from major brand and companies.

Over 3,700 new customer contact announcements have been made in the past year as more companies look to repatriate positions that had previously been outsourced abroad.

The new partnership will see NRG working together with local authorities including Business Durham and LEPs to develop an action plan which will help to promote the industry as a career path for local workers and ensure that centres are able to fill their available positions.

Peter Rippingale, Inward Investment Manager for Business Durham commented: “The sector is growing in the UK with blue chip businesses such as BT bringing back customer support work from abroad. This, plus opportunities coming from technological change is fuelling a boom in customer contact type work. Buisness Durham is helping the sector to come together to meet these challenges and opportunities.”

Julie Mordue, Client Relationship Manager at NRG said: “The North East is home to some of the world’s largest brand names and has many fantastic success stories which are to be celebrated.

“NRG is delighted to support this initiative to showcase career opportunities and change the sector’s poor image.”

The chief executive of The Call Centre Management Association, Ann-Marie Stagg, will be hosting the partnership’s first collaborative event on 12 September at the Quadrus Centre in Boldon Colliery, where she will outline the challenges facing the industry and encourage discussion on sector-specific issues.

Stagg commented: “The Call Centre Management Association have a strong relationship with Contact Centres in the North East and are delighted to be involved with this initiative.


“The sector has huge strengths and working together to raise standards will help it to realise its growth potential.”


  • A single point of contact so that you have a person who understands your needs
  • Mapping of needs and appropriate Action Plan so that you can be sure that your needs are understood and supported: Legal and regulatory, Finance and Accounting, Funding, Marketing, Innovation and R&D, Export, Local supply chain, Workforce profile, Other specialist need
  • Research, intelligence and statistics so that you make the best case possible for project approval
  • Tour of the area so that you see and understand the economic and social infrastructure
  • Help to find residential accommodation for your key, relocating staff to reduce the uncertainty of them and their family.
  • Introductions to companies, networks and influencers so that you quickly become part of the local business environment.
  • Free virtual office address and use of meeting rooms for three months at one of our Durham County Council Business Centres during the set up and transition to permanent accommodation.

Contact Us Today

  • Peter Rippingale

    Peter Rippingale

    Inward Investment Manager
    Call 03000 265509

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Useful Events

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Commercial Property In County Durham

See map below for Business Durham’s commercial properties.